Support
Help with TrafWise and the TrafWise TC app. Send us a message and we'll reply by email, usually within one business day (AEST).
Contact support
Common questions
How do I log in to the TrafWise TC app?
Enter the Company ID (TW-XXXXX), username and password your company gave you. If you don't have them, ask your allocator or company office. There is no sign-up inside the app.
I forgot my password
Ask your company to reset it from the TrafWise portal (Crew Logins → Reset). You'll get a new password straight away.
Face ID isn't working
Tap "Log in with password" on the lock screen. After logging in you can turn Face ID back on under the account icon → Settings.
How do I delete my account?
In the app: account icon (top right) → Security → Delete my account. Your company is notified and your personal data is erased within 30 days. You can also ask us using the form.
Why does the app ask for my location?
Only if you turn on "Share my location during shifts", so your allocator can see you on the live map while you're travelling to or working on a shift. You can turn it off any time.
I run a traffic control company
Start a free 14-day trial at trafwise.com, then create logins for your crew in the portal.